Frequently Asked Questions
Everything you need to know about shopping with Nine West.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery's progress.
What is your return policy for footwear and accessories?
We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for pointed-toe pumps and down for open-toe sandals.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary depending on your specific location and chosen shipping method.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through PayPal and Afterpay for eligible orders.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been submitted. You may return the items once they arrive.